Purchase and Shipping Terms
Thanks for choosing to shop with Hey Sara. This document outlines the purchase terms and conditions of orders, shipping, and information provided. Please read and consider your rights as detailed below when placing an order with our website.
When you place an order you are signifying your acceptance of these Purchase and Shipping terms and conditions, which forms an agreement between Hey Sara Pty Ltd ABN 91 622 316 241 trading as Hey Sara (we, us, our or Hey Sara) and you.
Purchases
We rely on the information you supply to fulfil your purchase. If you do not supply a correct address or other information in an order, Hey Sara will not be responsible for non-delivery or re-delivery costs associated with inaccurate address information.
Hey Sara may contact you for further information to ensure delivery, delivery instructions, or order contents are accurate prior to despatch.
Pricing
All prices on our website are in Australian dollars (AUD) and include goods and services tax (GST). We provide local currency pricing for customers in select regions (such as New Zealand, the United States, the United Kingdom, and Canada) where available.
Hey Sara reserves the right to vary the price of products at any time without notice to you.
Order Processing
Orders placed with us will usually be processed on the same day. If an order is received before 1pm on a business day, it will usually be despatched the same day. If an order is received after 1pm or on a weekend or public holiday, the order will be despatched the next business day.
For further shipping information please visit the Shipping Info page.
Payment
We accept payment via Shopify Payments, PayPal, buy now pay later providers (including Afterpay and Zip), and cryptocurrency payments processed via Coinbase Commerce.
Available payment methods may vary depending on your location and are displayed at checkout.
Once your payment has been processed, you will receive an order confirmation. This signifies we have received your order and it will move to the processing stage.
Security
All communication between our website and you is secured by SSL (Secure Socket Layer) encryption. This includes transfer of payment information during the checkout process. SSL-secured websites offer comprehensive security for point-to-point transmission of data over the internet.
At no stage are your credit card details stored within our website.
Order Cancellations
Hey Sara may cancel an order if we believe that we will not be able to fulfil a product subject to your order or for any other reason. If we cancel an order we will notify you.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience which may result from such cancellation.
Fraudulent Transactions
Hey Sara takes active measures to reduce the risk of fraudulent transactions. Should an order be flagged as high risk, Hey Sara customer service may contact the customer requesting further information to confirm certain details.
If the customer refuses to provide further information, Hey Sara reserves the right to cancel and refund the order. Hey Sara is not liable to compensate for any loss, expense or inconvenience you may face as a result of a cancelled order.
Delivery Risk
Hey Sara assumes liability for shipments up until final delivery to the customer. Should an investigation by one of our carriers conclude that a delivery was made to the final destination in accordance with the customer’s instructions, the delivery is deemed complete.
The risk after this event is borne by the customer and Hey Sara will not be liable for any loss caused due to theft or unforeseen events following a final tracked delivery event. On request by the customer or at our discretion, we may request a signature on delivery and not permit a safe drop.
Consent to Communication
By placing an order with us, you agree to receive communications relating to your order (including dispatch updates and return-related messages).
You may also receive marketing communications relating to product updates, promotions, special events or other commercial messages from Hey Sara, where permitted by law. You can unsubscribe from marketing at any time using the unsubscribe link in our emails.
Further details can be found on our Privacy Policy page.
Shipping
Most Australian orders are sent with Australia Post. Tracking information will be provided once your order has been despatched. Estimated delivery times can be obtained from the Australia Post website.
Express Post may be available at checkout. Eligibility for free or discounted express shipping may vary depending on order value, item size, and destination. Some bulky items (such as shoes) may not be eligible for free express shipping and we will choose a service at our discretion for these orders.
Tracking information is made available for all deliveries regardless of delivery provider.
Packing Errors
Hey Sara uses barcoded products, scanners and shipment weights to record the contents of an order. We aim to have very low picking and packing errors thanks to our systems and technology, though occasionally human errors can occur.
If you believe you have received an incorrect item, please notify us immediately with your name, order number and details of any mistakes for us to investigate further.
Gift Vouchers (Store Credit)
Gift vouchers purchased or issued by us (including store credit issued through our returns process) will have an expiration date of 3 years from the date of issue, as required by Australian Consumer Law.
The issue date and/or expiry date will be recorded when issued. No time extensions will be provided for such gift vouchers. Promotional vouchers or discount codes may have different expiry terms as permitted by law, and any expiry date will be clearly stated.
Product Returns
Hey Sara accepts product returns as governed by our Returns & Faults Policy page.
Refunds (including crypto payments)
Refunds for eligible returns are processed in accordance with our Returns & Faults Policy. Where cryptocurrency payments are used, refunds are processed in accordance with the capabilities and rules of the payment provider used at checkout. Exchange rate differences and transaction fees may apply and are outside our control.
Terms of Use
For further policy relating to the use and access of the website, please visit our Terms of Use page.
Last updated: 21 January 2026